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Blog post: It’s Here! Oracle Offers Technical Support for Its Applications on VMware

Posted by Clearpath Solutions Group on Thu, Oct 03, 2019 @ 02:00 PM

vmware-partner-logoRumors have been circulating for some time that Oracle’s lack of support for the growing number of customers who run its software on VMware would soon be a thing of the past. That time has arrived. 

At Oracle OpenWorld 2019, held September 16-19 in San Francisco, Oracle and VMware came together to announce their much anticipated expanded VMware Oracle Support Policy.

Recognizing its customers’ choice to run Oracle software in VMware virtualized environments, the expanded policy adds technical support for Oracle applications running on the VMware vSphere virtualization platform.

Contact Clearpath's VMware Licensing and Professional Services Team

What’s behind the partnership?

The groundbreaking partnership (the two companies have clashed in the past over the issue) is designed to improve the ability to run Oracle Database and applications in VMware environments, whether in the Oracle cloud, in other clouds, or in customer data centers. You can do so using VMware management tools to manage resources in your own data centers and in the Oracle Cloud.

In a press release, Oracle’s chief operating officer, customer operations, had this to say:

“VMware is delighted that for the first time, Oracle will officially offer technical support for Oracle products running on VMware. This is a win-win for customers,” said Sanjay Poonen, chief operating officer, customer operations, VMware.

With the announcement, Oracle also becomes a partner in the VMware Cloud Provider Program which will allow customers to migrate and manage workloads running on VMware Cloud Foundation in Oracle Cloud Infrastructure. The move is designed to make it easier for Oracle Cloud customers to make a more “graceful” movement of virtualized resources to the cloud or hybrid deployments using applications and services that they already use on-premises – “with seamless management of both” – writes Oracle product manager, Vinay Shivagange Chandrashekar.

What customers can expect

If you are a VMware customer, you can expect to receive technical support from Oracle for its products running on VMware environments, with escalation to VMware when required.

VMware Oracle Support specifically includes:

  • Access to a team of Oracle DBA resources within VMware Support to troubleshoot related to Oracle Databases used as a data store or run within a virtual machine.
  • Performance tuning and best practices related to Oracle Database used as a data store or run within a virtual machine.
  • Faster resolution of technical issues in VMware environments via a TSANet collaborative support arrangement between VMware Support and Oracle Support.

Is my organization eligible for this expanded support?

If you have active support contracts and are running supported versions of Oracle products in Oracle-supported computing environments, you can receive customer support for Oracle on VMware.

For more information, check out the VMware Support Policy web page or contact us with your questions. You can also read more about the announcement in this CNBC article: Oracle, VMware agree to deal on cloud technology, technical support.

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Topics: VMware, Oracle

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