We live in a digital age, where consumers order products, apply for business loans, and book vacations at the click of a button. But as these digital experiences have got simpler for us, for the companies behind these experiences it’s getting more complex to stay ahead of customer expectations.
The rise of connected devices, distributed architectures, and multi-clouds have increased the complexity of application environments. Companies need insight into the health of every application and every transaction in order to keep up with the pace of change. Cisco, through its acquisition of AppDynamics, may be the answer to these challenges.
What is AppDynamics?
AppDynamics is a single application and business monitoring platform that empowers the world’s largest enterprises, including Barclays Bank, United Airlines, Salesforce, AT&T, and others to build and run the applications they need to thrive.
With AppDynamics, enterprises can watch every line of code and understand its impact on user experience and application performance, while providing real-time insight into the digital business. It strips complexity and drives insights since teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.
An Early Warning System for Application Performance
AppDynamics agents are deployed throughout your environment and help discover individual business transactions. From those a complete view of your application topology is created across public and private clouds, on-premise, and hybrid environments. The agents immediately begin sending detailed performance and business metrics back to the central AppDynamics Controller. Through machine learning an automatic baseline is created for each of those metrics. If performance deviates from baseline, transaction snapshots are captured down to the individual line of code. In this way, AppDynamics acts as an early warning system for application and business performance and helps your developers understand how their code performs in production and pre-production environments and pinpoint the root cause, identify problems quickly and fix them fast
For business owners, AppDynamics delivers real-time access to business performance metrics, such as revenue and conversion rates.
Take a major event scenario, such as Black Friday or an important product launch day – or any big sales push. AppDynamics continuously monitors an application’s business health, alerting any potential sales, orders, or conversions issues before they become critical. For example, your DevOps team may notice alerts impacting your application’s performance while business owners can immediately understand how this is going to impact revenue and what the customer experience implications are.
Another use case is banking. Using AppDynamics, you can understand how many customers are in the loan journey, where drop-offs occur, and how KPIs are impacted. For example, you can gauge whether drop-offs are a result of slow application performance or errors as customers journey through the credit check and loan application stages online.
These are just some of the many business use cases for AppDynamics.
Where Does Cisco Fit In?
Cisco’s just about networks, right? Not anymore. While networks at the core of today’s digital economy, Cisco’s acquisition of AppDynamics is part of a broader strategy to drive growth for the company, its customers, and partners by shifting to software-centric solutions.
“AppDynamics accelerates Cisco’s push to bring further software and network relevance in Hybrid Cloud...With AppDynamics, Cisco will provide unprecedented visibility into the performance of customers’ applications as they move them from private cloud to public cloud and multi-cloud environments. This, together with Cisco’s analytics at the network and datacenter layers, provides market leading differentiation for Cisco,” writes Hilton Romanski, Cisco’s Chief Strategy Officer on the company’s blog.
Building on this statement, Rowan Trollope, Senior Vice President and General Manager, Internet of Things (IoT) and Applications, Cisco, explained: “We acquired AppDynamics because they are a market leader in a category that will be a cornerstone for how enterprises drive their business forward. Together, AppDynamics and Cisco will be the only company that can deliver complete visibility spanning from the infrastructure to application to end user."